CUSTOMER EXPERIENCE
Stand-out customer experiences don’t just happen…they’re designed. They’re an all encompassing expression of what your business can do for your customers and, designed well, enable you to grow.
Talk to XD Consulting for advice on business growth through experience design. From strategy, to delivery of new or enhanced value for your customers…and stronger business results for you.
MARKETING
You’ve got your business growth strategy sorted & designed the experiences that will differentiate your business from the crowd. Now you’re ready to tell the world about what you offer.
XD crafts your marketing strategy with you, enhancing your brand proposition & enabling the ‘what’, ‘where’ & ‘how’ to take your offering to market. Our design & campaign services take you from strategy to results.
CUSTOMER CULTURE
To truly deliver on your stand-out customer experience, every interaction with every person on your team counts. As your business grows, so does your investment in culture, collaboration and process.
XD supports you to take customer centricity to the next level throughout your business. From speaking engagements, to scaled capability build programmes crafted to deliver on your people experience priorities.
Helping you achieve your business vision
As a business leader, time is one of those things you often wish you had more of. You know that the experience you provide will set your business apart…but with every dollar counting, deciding who to partner with and what to outsource is a big decision.
You may be looking for some fresh, ‘outside-in’ thinking to bring clarity…that eXtra Definition…to your business, people, product, marketing or experience design strategy. Or you may need hands-on ‘doing’ to design powerful connecting experiences, to create a brand that taps into emotions, to reach more customers, to build loyalty or to deliver branded customer experiences in every interaction.
That’s why XD was created; to help you achieve your unique business vision by focusing on what you need in your business right now…the ‘thinking’, the ‘doing’ or both. A ‘one-stop shop’, accessible to you whether you’re a small business with a one-off need, or an enterprise embarking on a full scale transformation programme.
How can we help?
Growth Strategy / Experience Design / Marketing
If you’re thinking about a new or redesigned business, brand or product launch, working on a growth strategy, or searching for expert advice to put the customer at the heart of your business….XD can help.
We’re focused on helping you grow your business…from guidance on strategy & planning…to execution of research, design or capability build programmes…to tangible initiative, campaign or experience delivery into your market and across your digital and physical channels.
XD’s menu based approach to services gives you the flexibility to choose the right mix of support at the right time for your business, helping you achieve your business critical KPIs – no matter how big or small your business need is.
MARKETING & COMMUNICATIONS
Strategy, Planning, Brand Identity, Digital Marketing, Web Design & Build, Campaign Delivery, Analysis
Working with great people to make a difference…
Jo Harrison, Director of XD Consulting, loves collaborating with business leaders as they explore, design, market & deliver their vision.
“Supporting businesses to deliver genuine value into the hands of customers…solving problems, finding new opportunities, designing & executing branded experiences that create growth for businesses is what fuels the fire.”
Jo draws on her 10+ years of Director/General Manager/HoD experience, where she has held accountability for designing and implementing both continuous improvement and transformation strategies, and helped organisations big and small to really shift the dial across business performance.
With her broad General Management experience and specialist skills in Customer Experience & Marketing, Jo brings a deep understanding of both the competing forces at play when leading a business, and the practical realities of what it takes to truly deliver on the strategy.
Get in touch…
To find out more or explore next steps, let’s chat. We’d love to hear more about your business.
Jo Harrison will be your primary point of contact & will personally tailor solutions to meet your needs. When required, Jo brings together carefully selected specialists to achieve your scope, scale and timeframes.
To get in touch…
Phone:
+64 299 766 354